Frequently Asked Question

Password Reset Instructions

If you have forgotten your password or need to reset it, follow these steps:

1. Click "Forgot Password" on the login page
2. Enter your email address associated with your account
3. Check your email for a password reset link (check spam folder)
4. Click the reset link within 24 hours
5. Create a new password that meets these requirements:
   • At least 12 characters long
   • Mix of uppercase and lowercase letters
   • Include numbers and special characters
   • Don't reuse old passwords

Still having trouble? Contact IT support and we'll help you regain access.

Security Tip: Never share your password with anyone, including IT staff.